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Our Terms and Conditions

These Terms and Conditions govern your use of Lolajack Casino, operated by Lolajack N.V. under licence OGL/2026/1589/0347 issued in Curaçao. We launched the platform in 2023 for players who want clear rules, not legal fog. Read them before you register.

What Agreeing Means

By creating an account with us you confirm that you have read, understood and accepted these Terms and Conditions in full. Acceptance takes effect the moment your registration is completed, and it applies every time you log in, deposit or play on our platform.

If you do not agree with any part of these terms, you must not open an account or use our services. Your continued play after we publish an update counts as acceptance of the updated version.

  • Opening an account or logging in confirms acceptance of the current version.
  • These terms rank above any conflicting statement, advertisement or chat message.
  • The English version prevails over any translation into other languages.

Who Can Register

You must be at least 18 years old, or the legal gambling age in your jurisdiction if it is higher. We require one account per person, per household and per IP address. Players residing in the USA, the United Kingdom, the Netherlands, Spain, Belgium, Italy, Portugal, Russia, Ukraine, Iran or North Korea may not hold an account with us.

You warrant that all registration details are accurate and kept up to date. You must register in your own name; accounts opened under another person's identity will be closed and balances forfeited.

  • You are 18 or older and legally permitted to gamble where you live.
  • Your details are truthful and current.
  • You hold no other account with us, past or present.
  • You are not self-excluded with any gambling operator or register.

Deposits, Withdrawals and Verification

We accept deposits from 20 AUD via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton and the cryptocurrencies listed in the cashier. Withdrawals start at 30 AUD and are capped at 8,000 AUD per day and 32,000 AUD per month. We process withdrawal requests within 0 to 24 hours, and we charge no fees of our own.

Before your first withdrawal we must complete KYC verification: a photo ID, proof of address no older than 3 months, and proof of your payment method. Verification takes up to 48 hours. Withdrawals go back to the same method used for deposit wherever possible.

An account with no login or transaction for 12 consecutive months is dormant. We may apply a reasonable administrative fee to dormant accounts after notifying you at your registered email, and we close accounts dormant for 24 months with any remaining balance returned to your last verified payment method.

Bonus Rules You Should Know

Bonuses at Lolajack Casino, including the welcome offer, reload bonuses, cashback and free spins, are subject to the specific rules published with each promotion and to these general conditions. Where a promotion's own rules conflict with these terms, the promotion's rules apply.

One bonus is active per account at a time unless we state otherwise. Bonus funds are separate from cash and cannot be withdrawn before wagering is met.

  • Wagering requirements must be completed within the stated validity period or the bonus and any winnings from it are removed.
  • While a bonus is active, the maximum bet per round is 5 AUD unless we specify a different figure in the promotion terms.
  • Certain games are excluded or contribute at a reduced rate; the contribution table in each promotion sets out the detail.
  • Only one welcome bonus is available per person, household, payment account or IP address.
  • Any bet placed on a settled outcome, hedged betting, or play purely to farm wagering may void the bonus.
  • We may withhold winnings from a bonus where we reasonably believe the promotion was claimed in breach of these rules.

Conduct We Will Not Accept

Fair play is the basis of our platform, and we enforce it. We reserve the right to close accounts, void bets and forfeit balances where we detect abuse of our services or systems.

We use fraud-detection tools, device fingerprinting and payment checks to identify the conduct listed below. You agree to cooperate with any investigation and to supply documents we reasonably request.

  • Fraud, manipulation or exploitation of software errors or bugs.
  • Chargebacks or payment disputes after playing with deposited funds.
  • Multi-accounting or sharing accounts with third parties.
  • Collusion, arbitrage between bonus systems or syndicate play.
  • Use of bots, automated tools or any software that plays for you.
  • Masking your location with a VPN or proxy to access our services from a restricted country.
  • Depositing and withdrawing without genuine play, or using our platform for money laundering.
  • Playing on behalf of a person who is self-excluded or under age.

Setting Limits and Self Exclusion

You can set daily, weekly and monthly deposit limits and loss limits in your account settings at any time, and you can activate session reminders to track the time you spend playing. All of these tools are free and take effect immediately.

You may self-exclude for 6 months, 12 months or permanently by contacting our support team. During self-exclusion we close your account, stop all marketing, and refuse new registrations from your details. A permanent self-exclusion cannot be reversed; a temporary one ends only after the full period has elapsed.

We train our staff to notice signs of gambling harm, and we may contact you if your play patterns concern us. Free, confidential help is available from Gambling Help Online on 1800 858 858 or from Gambling Therapy, and we provide links to both on every page of our platform.

Closing Your Account and Disputes

You may close your account at any time by contacting our 24/7 support team via live chat or email at [email protected]. We will return your withdrawable balance to a verified payment method before closure. We may also close an account ourselves where you breach these terms, and we will tell you the reason where we lawfully can.

If you have a complaint, contact support first; we aim to resolve complaints within 10 business days. If you are not satisfied with the outcome, you may escalate the matter to the Curaçao licensing authority. These terms are governed by the laws of Curaçao, and disputes fall under the exclusive jurisdiction of the courts of Curaçao, without prejudice to any mandatory consumer rights in your country of residence.

When We Change These Terms

We may update these Terms and Conditions at any time, and the version published on this page is always the one in force. We will publish the date of the last revision at the top of the document.

For changes that materially affect your rights, such as amendments to eligibility, withdrawal rules or bonus conditions, we will notify you by email or by a platform notice at least 14 days before the change takes effect. If you keep playing after the effective date, you accept the revised terms. If you disagree with a material change, you may close your account before it takes effect, and we will settle any withdrawable balance.

  • The current version always lives at this address.
  • Material changes are announced at least 14 days in advance.
  • Continued play after the effective date means acceptance.

Frequently Asked Questions

When do these Terms and Conditions take effect for me?

The moment you complete registration. Every login, deposit or bet after that is covered by the version of the terms published on this page at that time.

Can I have more than one account at Lolajack Casino?

No. We allow one account per person, per household and per IP address. Additional accounts will be closed and any balances in them forfeited.

Why do I need to verify my identity?

KYC verification before your first withdrawal is a legal requirement. We ask for a photo ID, proof of address and proof of your payment method, and we complete the check within 48 hours.

What happens if I break the bonus rules?

We may void the bonus, remove any winnings derived from it, or close the account where the breach is serious or repeated, such as exceeding the maximum bet while a bonus is active.

Can I reverse a self-exclusion?

A permanent self-exclusion cannot be reversed. A temporary one of 6 or 12 months ends only after the full period has elapsed, and we will not shorten it on request.