Play Safe With Us
Gambling at Lolajack Casino should stay enjoyable and affordable. This page sets out every tool we give you to keep it that way, plus where to find free, confidential help if play stops feeling fun.
Our Commitment to You
Wellbeing comes first
We treat your wellbeing as part of the service, not an afterthought. Our systems run behaviour monitoring in the background, watching for sudden changes in deposit frequency, session length or chasing patterns. If something looks off, we reach out privately and point you to the right tool.
Reality checks pop up while you play, showing how long your session has run and what you have spent in that window. They cannot be dismissed permanently; you can close each one, but the next one always arrives. That small interruption is often enough to reset perspective.
Know the Warning Signs
Problem gambling rarely announces itself. These signals appear gradually, and noticing even one is worth a pause. See how many of these feel familiar:
- Chasing losses with bigger or repeated deposits to win money back
- Playing for longer than you planned, or gambling when you are bored, stressed or upset
- Hiding your play, deposits or balances from family and friends
- Borrowing money, using credit cards or selling things to fund gambling
- Feeling restless or irritable when you try to cut down
- Gambling shrinking your interest in work, hobbies or time with mates
- Lying about how much time or money the pokies are taking
- Needing larger stakes to get the same buzz as before
Tools You Can Use Today
Every control below is free, lives in your account settings under the Responsible Gaming tab, and applies instantly. You can tighten limits at any time; loosening them takes effect after a 24-hour cooling period so decisions are never made in the heat of the moment.
How Self-Exclusion Works
Durations we support
You can exclude yourself for 24 hours, 7 days, 30 days, 6 months, or permanently. A 24-hour lockout is instant from the Responsible Gaming tab; longer exclusions can be arranged through the same tab or by contacting our support team, and we action them within minutes.
What happens to your account
When an exclusion begins, your account is blocked from logging in, depositing and receiving promotional emails, and we close any active bonuses per our terms. Any real-money balance stays safe; you may request a withdrawal of remaining funds at any time by emailing [email protected]. Open bets already placed are settled normally, then bets on settled markets cannot continue.
Reactivation is automatic when a fixed term ends, but permanent exclusions are never reversed, and we will not market to you during any exclusion. If you ask us to reopen a fixed exclusion early, our team must refuse; this rule exists so a difficult evening cannot undo a calm decision.
Keeping Kids Away
You must be at least 18 years old to hold an account with us. We verify age during onboarding and run full KYC checks, photo ID included, before your first withdrawal, and any account failing verification is closed with balances returned only to a verified adult owner.
If you share a device with children, never save your login, and consider parental control software such as Net Nanny, Qustodio or CyberPatrol to block gambling sites. Our games pages are not designed for minors, and we encourage parents to talk openly about gambling being an adults-only activity, same as alcohol.
Free Help Across Australia
If play feels out of control, talking to someone costs nothing and stays confidential. These services are independent of Lolajack Casino, staffed by trained counsellors, and open to any Australian resident or their family and friends.
Talk to Our Support Team
Our live chat runs 24/7, and any agent can adjust your limits, start a timeout or begin a self-exclusion on the spot without judgement. For questions about balances during an exclusion, or if a deposit limit is not working the way you expected, email [email protected] and mark it for the responsible gaming team; we answer within 24 hours.
You will never be pressured to keep playing. If you tell us you are struggling, our only role is to make stopping easier.
Frequently Asked Questions
Can I lower my deposit limit straight away?
Yes. Tightening any limit is instant from the Responsible Gaming tab. Raising a limit only takes effect after 24 hours.
Will I lose my balance if I self-exclude?
No. Your balance stays safe and you can request a withdrawal at any time by emailing [email protected]. Open bets settle normally.
Can a permanent self-exclusion be reversed?
No. Permanent exclusions are final. Fixed-term exclusions also cannot be lifted early, so a calm decision cannot be undone on impulse.
Do you check my age?
Yes. Accounts are limited to players aged 18 or over, and we verify identity with photo ID before your first withdrawal.
Where can I get free confidential help in Australia?
Call Gambling Help Online on 1800 858 858, any hour, or use webchat at gamblinghelponline.org.au. Lifeline is on 13 11 14 if you are in crisis.