Our AML and Verification Policy
This page sets out, in plain language, how Lolajack Casino meets its anti-money-laundering and identity-verification obligations under our Curaçao licence.
Our AML Commitment
Why the rules apply to you
We operate Lolajack Casino under a licence issued by the Curaçao gaming authority, and that licence binds us to strict anti-money-laundering (AML) and counter-terrorism-financing rules. Since we launched in 2023, we have maintained a dedicated compliance function, headed by our Money Laundering Reporting Officer (MLRO), whose job is to keep the platform clean of criminal funds.
In practice this means we must know who our players are, understand where their money comes from, and report suspicious activity to the relevant authorities. These obligations apply to every account on our platform, without exception, and they exist to protect you as much as us.
When We Verify Your Identity
Verification points and documents
Identity verification (KYC) happens at three points: at registration, where we screen your details against sanction and politically-exposed-person lists; before your first withdrawal; and at any point where your activity crosses internal risk thresholds. The full document check is required before your first withdrawal is paid out, and we complete it within 48 hours of receiving valid documents.
You will need to provide three types of documents: a government-issued photo ID (passport, driver licence or national ID card), a proof of address no more than 3 months old (utility bill, bank statement or official government correspondence), and proof that the payment method is yours (for example a photo of the bank card showing only the last four digits, or a screenshot of your e-wallet or crypto wallet address).
- Photo ID: passport, driver licence or national ID card, valid and legible on all four corners
- Proof of address: utility bill, bank statement or government letter dated within the last 3 months
- Payment method proof: card photo (last four digits visible), e-wallet screenshot or crypto wallet address
- All documents must be originals, uncropped and unedited, with all four corners visible
How Verification Works
Step by step
We have kept the process as short as possible: most players complete it in under ten minutes, and our compliance team reviews submissions within 48 hours. If a document is unclear or expired, we contact you by email or live chat and tell you exactly what needs fixing, so nothing stalls in silence.
Every file you upload is transmitted over an encrypted connection and stored on access-controlled servers. Only our compliance staff can view verification documents, and we never share them with third parties except where the law requires it.
- 1. Upload your documents through the secure verification section of your account profile
- 2. Our compliance team reviews the submission within 48 hours
- 3. If anything is missing or unclear, we contact you with specific instructions
- 4. Once approved, your account is fully verified and withdrawal restrictions are lifted
When We Ask for Source of Funds
Evidence of where money comes from
For the overwhelming majority of players, photo ID, proof of address and payment method proof are all we ever ask for. However, if your deposits or betting patterns exceed internal thresholds, or if our monitoring flags activity that does not match your usual profile, we may request evidence of the source of your funds.
Acceptable evidence includes recent payslips, a tax return, a bank statement showing salary credits, or sale documentation for assets such as property or shares. We ask for this because our licence obliges us to be satisfied that funds wagered on our platform are legitimately obtained, not because we doubt you personally. Requests are always specific: we tell you exactly which document we need and why.
How We Monitor Transactions
Deposits, withdrawals and limits
Every deposit and withdrawal on our platform passes through automated screening that checks transaction size, frequency, payment method and player history against risk indicators. Our minimum deposit is 20 AUD, the minimum withdrawal is 30 AUD, and withdrawals are capped at 8,000 AUD per day and 32,000 AUD per month. We do not apply structured transaction limits below these figures, but unusual patterns, such as many deposits just under a threshold, are escalated to our compliance team for review.
As a standard AML safeguard, we return withdrawals to the same method you used to deposit wherever possible. If you deposited by Visa, we pay out to that card; if you deposited in Bitcoin, we pay out to your Bitcoin wallet. This prevents criminals from moving money through one channel and extracting it through another. Withdrawals are processed within 0 to 24 hours once verification is complete, and we charge no fees on either side.
| Item | Limit |
|---|---|
| Minimum deposit | 20 AUD |
| Minimum withdrawal | 30 AUD |
| Daily withdrawal cap | 8,000 AUD |
| Monthly withdrawal cap | 32,000 AUD |
| Withdrawal processing time | 0 to 24 hours after verification |
| Verification processing time | Up to 48 hours |
If Verification Fails
What happens next
If your documents are not provided, or if they fail our checks, we suspend withdrawals on the account until the issue is resolved. Deposits may also be blocked where the risk is material. A suspension is not an accusation: in most cases it simply means a document was illegible, expired or mismatched, and we will tell you precisely what to fix.
If we cannot verify your identity after repeated attempts, or if our checks indicate that funds on the account may be connected to criminal conduct, we are obliged to freeze the account and, where required, file a report with the authorities. In such cases any positive balance is held until the review concludes. You can appeal any decision by contacting [email protected], and our compliance team will respond with the reasons and any steps you can take.
How Long We Keep Documents
Retention and your rights
We retain verification documents and transaction records for a minimum of five years after your account closes, because our licence and AML laws require it. Retained records are kept encrypted and access-restricted, and they are destroyed securely once the retention period expires and no legal hold applies. If you would like a copy of the personal data we hold about you, or wish to correct it, write to [email protected] and we will action your request in line with our privacy policy.
Frequently Asked Questions
Do I need to verify my account before I can deposit?
No. You can register, deposit and play with basic registration details. Full document verification is required before your first withdrawal, or earlier if your activity crosses our risk thresholds.
How long does verification take at Lolajack Casino?
We review submissions within 48 hours. Most straightforward checks are finished faster, and we contact you by email or live chat if anything needs correcting.
Why can't I withdraw to a different card than the one I deposited with?
Anti-money-laundering rules require us to return funds to the originating method wherever possible. This stops criminals from laundering money through one channel and extracting it through another.
What if my proof of address is older than 3 months?
We cannot accept it. The document must be dated within the last 3 months and show your full name and residential address. A recent utility bill, bank statement or government letter works best.
Who can see my verification documents?
Only our compliance team. Documents are transmitted over encrypted connections, stored on access-controlled servers and never shared with third parties except where the law requires it.